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Q- How long does it take for
shipping?
A- We advise that it will take 4 to 6
weeks within the North American continent. You will be receiving a courtesy
e-mail informing you that the order has been sent. If the shipping
is delayed past the 6 weeks you will be informed.
Q- How long will it take for my cat
to get use to the enclosure?
A- All cats are different but it
normally takes about one week.
Q- How much maintenance is required?
A- There is no maintenance required
because of the use of cedar wood and galvanized mesh. Galvanized steel doesn't rust, and the cedar
weathers naturally and resists rot.
Q- Can there be access doors on the
tunnels?
A- Custom tunnels with access doors can
be ordered by request only.
Q- Can I come to your shop and see
some of the enclosures?
A- We do like people to view our
facility but by appointment only.
Q- Would I be able to come by and
pick up my enclosure?
A- Pick-ups are always welcome but by
appointment only.
Q- Can I install the enclosure by
myself?
A- Yes, but it is suggested that there
be at least two people to install the enclosure.
Q- After placing an order and I
decide that I do not want to purchase the enclosure can I cancel the
order?
A- Yes, but only on the seven
prepackaged kits. Also there will be a $50.00 administration fee for
cancellations after the order has been placed. In all other cases
all sales are final.
Q- Is there someone in my area that
can install the enclosure?
A- At the moment we are able to install
in the Greater Toronto Area, Niagara and Hamilton areas. We will be
expanding so that there will be a few installers in each Province
and State.
Q- I live close to the sea, do
I need to worry about rust?
A- The salt air does corrode the steel
faster and we suggest that having your enclosure powder coated will
extend its life.
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MAKING THE OUTDOORS INDOORS
